Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At True Fortune Casino, we believe that gambling should only ever be enjoyed as a form of entertainment. It is never a reliable way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
We are committed to promoting responsible gaming and supporting the wellbeing of our players.
Age Verification
We are legally required to ensure all players are of legal gambling age. In the United Kingdom, you must be 18 years of age or older to gamble with us.
If you are under the legal gambling age, or if you are accessing our site from a jurisdiction where online gambling is prohibited, please do not proceed.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Chasing losses: Attempting to recover lost money by gambling more
- Hiding gambling activity: Being secretive about the time or money spent gambling
- Loss of control: Inability to stick to pre-set limits or stop when you intended to
- Neglecting responsibilities: Prioritising gambling over work, family, or personal obligations
- Borrowing to gamble: Using loans, credit, or other people's money to fund gambling
- Gambling with emergency funds: Using money set aside for bills, rent, or necessities
- Mood changes: Feeling anxious, irritable, or depressed when unable to gamble
- Escalating stakes: Needing to gamble with larger amounts to achieve the same excitement
- Failed attempts to stop: Repeatedly trying and failing to reduce or quit gambling
If you recognise any of these signs in your own behaviour, please seek help immediately.
Self-Help Tools & Player Protections
True Fortune Casino provides tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specific timeframe
- Spending Limits: Control the total amount you can spend on gaming activities
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Time-Out (Cooling-Off Period): Temporarily suspend your account for a period of your choosing (from 24 hours to several weeks)
- Self-Exclusion: Permanently or temporarily exclude yourself from your account and all True Fortune Casino services
You can manage these tools through your account settings or by contacting our customer support team.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:
United Kingdom
- GamCare – Free confidential advice and support
www.gamcare.org.uk
Telephone: 0808 8020 133 (free and confidential) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Register to self-exclude from all UK-licensed online gambling operators - Gamblers Anonymous – Peer support meetings across the UK
Telephone: 0207 384 3040
International Resources
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
If You Need Help, Please Reach Out
Problem gambling is a serious issue, but it is treatable. You are not alone, and support is available. If you are experiencing difficulties with gambling, or if someone close to you is, please contact one of the support organisations listed above or speak to a healthcare professional.
Remember: Asking for help is a sign of strength, not weakness.
For more information about responsible gaming, please contact our customer support team at True Fortune Casino.